PRIVACY POLICY AND RENTAL CONDITIONS
At Emilys Party Rentals LLC , we greatly value the trust you place in us when choosing our rental services for bouncy castles, mechanical bulls, tents, chairs, and tables for your special events. Therefore, we are strictly committed to protecting the privacy of your data and establishing clear guidelines for the safe use of our services.
This Policy describes in detail how we collect, use, store, and protect your information, as well as the security and cancellation conditions applicable to the rental of our equipment. By using our website and contracting our services, you agree to the practices and terms described in this document.
1. Information we collect
To process your rental requests, quotes, and ensure the correct delivery of our equipment, we may request the following personal information:
- Contact information: Full name, email address, and phone number.
- Delivery details: Physical address of the event (street, city, postal code) where the bouncy castles, tents or other furniture will be set up.
- Billing information: Payment details required to securely process transactions.
2. Absolute protection of your data
We categorically guarantee that your personal data is strictly protected. We implement advanced technical, administrative, and physical security measures to prevent unauthorized access, alteration, disclosure, or destruction of your personal information.
3. Commitment to not disclose information
At Emilys Party Rentals LLC , we operate under a strict confidentiality policy:
- Under no circumstances do we sell, rent, exchange or share your personal data with third parties, companies, organizations or people outside our business activity.
- Your information is used solely and exclusively for the internal management of your orders, the logistics of equipment delivery, and direct communication with you regarding your event.
4. 100% secure transactions and purchases.
We understand that financial security is your top priority when booking online. Therefore, we specify the following:
- Your purchase at Emilys Party Rentals LLC will always be protected and 100% secure.
- We use encrypted and certified payment gateways with industry-standard security technology (such as SSL/TLS encryption). This ensures that your credit card or payment method data is transmitted in encrypted format, preventing third parties from intercepting or accessing your financial information.
- We do not store your complete card details on our web servers.
5. Cancellation and deposit policy due to bad weather.
Due to logistical issues, equipment reservation, and route planning, we have established the following commercial conditions:
- Deposits are non-refundable under any circumstances in case of cancellations caused by weather conditions (such as rain, storms, strong winds or other weather phenomena).
- In case of bad weather, the client will only be entitled to reschedule the date of their event.
- The new requested date will be subject to the availability of the originally reserved product. If the product is not available for the new date chosen by the customer, an alternative date must be arranged when the product is available.
6. Exemption from liability for accidents (Limitation of liability)
Safety is a shared responsibility. By hiring our services, the client assumes full responsibility for the care and supervision of the rented equipment.
- Emilys Party Rentals LLC is not responsible for injuries, incidents, property damage, or accidents of any kind caused during, by, or through the use of any of our rented products.
- This includes, among other things, the use of bouncy castles, mechanical bulls, tents, tables, chairs, or any other item available on our website.
- It is the customer's responsibility to ensure that users follow basic safety instructions, that bouncy castles and mechanical bulls are under continuous adult supervision, and that weight limits and usage rules for each piece of equipment are not exceeded.
7. User Rights
You have the right to access, rectify, update, or request the deletion of your personal data from our databases at any time. To exercise these rights, you can contact us directly through our official customer service channels.
8. Changes to this policy
We reserve the right to update or modify this document at any time to adapt it to new legal developments or improvements in our services. Any changes will be published immediately in this section with their corresponding update date.
9. Contact information
If you have any questions, concerns, or comments about this policy or the handling of your data and rentals, please do not hesitate to contact us: